double glazing yorkshire

Customer Complaints Policy & Process

The below outlines the customer complaints policy and processes.

September Offer: Save up to 50% off + Free Upgrade to Triple Glazing*
  1. The “Up to 50% Discount On Selected Items, including Free Upgrade to Triple Glazing on Selected Frames Offer” is available on qualifying orders placed between 01.09.2026 & 30.09.2026.
  2. “Up to 50% Discount On Selected Items, including Free Upgrade to Triple Glazing on Selected Frames Offer” must be stated in writing on the contract at the point of sale. Coral cannot be held responsible for claims placed after this time.
  3. The “Up to 50% Discount On Selected Items, including Free Upgrade to Triple Glazing on Selected Frames Offer” applies to any tilt & turn windows or French doors, manufactured by Coral only, with frame colour being either Cedar Grey foil on both sides, Pepper Oak on Both sides, Cedar Grey foil outside and smooth white (i.e. not grained) uPVC inside or Pepper Oak foil outside and smooth white (i.e. not grained) uPVC inside.
  4. The “Up to 50% Discount On Selected Items, including Free Upgrade to Triple Glazing on Selected Frames Offer” cannot be applied to conservatory frames.
  5. The “Up to 50% Discount On Selected Items, including Free Upgrade to Triple Glazing on Selected Frames Offer” does not apply to uPVC casement windows, uPVC flush casement windows, CL3 range of triple-glazed windows, uPVC residential doors, composite doors, inline patio doors, aluminium bi-folding doors, conservatory roofs or Vertical Sliding Sash windows.
  6. The “Up to 50% Discount On Selected Items, including Free Upgrade to Triple Glazing on Selected Frames Offer” offer does not apply to any building works, internal sills, window boards or trims.
  7. The maximum size for any triple glazed glass unit is 1.7m2 due to health & safety reasons. Where a required unit size is larger, a double-glazed unit will be supplied and installed. 
  8. There is no minimum order value to qualify for the “Up to 50% Discount On Selected Items, including Free Upgrade to Triple Glazing on Selected Frames Offer”.

.

Terms and Conditions

Up to 50% Discount On Selected Items, including Free Upgrade to Triple Glazing on Selected Frames Offer Terms and Conditions:

  1. The “Up to 50% Discount On Selected Items, including Free Upgrade to Triple Glazing on Selected Frames Offer” is available on qualifying orders placed between 01.09.2026 & 30.09.2026.
  2. “Up to 50% Discount On Selected Items, including Free Upgrade to Triple Glazing on Selected Frames Offer” must be stated in writing on the contract at the point of sale. Coral cannot be held responsible for claims placed after this time.
  3. The “Up to 50% Discount On Selected Items, including Free Upgrade to Triple Glazing on Selected Frames Offer” applies to any tilt & turn windows or French doors, manufactured by Coral only, with frame colour being either Cedar Grey foil on both sides, Pepper Oak on Both sides, Cedar Grey foil outside and smooth white (i.e. not grained) uPVC inside or Pepper Oak foil outside and smooth white (i.e. not grained) uPVC inside.
  4. The “Up to 50% Discount On Selected Items, including Free Upgrade to Triple Glazing on Selected Frames Offer” cannot be applied to conservatory frames.
  5. The “Up to 50% Discount On Selected Items, including Free Upgrade to Triple Glazing on Selected Frames Offer” does not apply to uPVC casement windows, uPVC flush casement windows, CL3 range of triple-glazed windows, uPVC residential doors, composite doors, inline patio doors, aluminium bi-folding doors, conservatory roofs or Vertical Sliding Sash windows.
  6. The “Up to 50% Discount On Selected Items, including Free Upgrade to Triple Glazing on Selected Frames Offer” offer does not apply to any building works, internal sills, window boards or trims.
  7. The maximum size for any triple glazed glass unit is 1.7m2 due to health & safety reasons. Where a required unit size is larger, a double-glazed unit will be supplied and installed. 
  8. There is no minimum order value to qualify for the “Up to 50% Discount On Selected Items, including Free Upgrade to Triple Glazing on Selected Frames Offer”.

Free Upgrade To Triple Glazing Offer Terms and Conditions:

  1. The “Free Upgrade To Triple Glazing offer” is available on qualifying orders placed between 01.09.26 & 30.09.26 while stocks last.
  2. “Free Upgrade To Triple Glazing offer” must be stated in writing on the contract at the point of sale.  Coral cannot be held responsible for claims placed after this time.
  3. The “Free Upgrade To Triple Glazing offer” applies to standard double-glazed casement windows only (excludes flush sash windows and sash horn casements) in any of the following foiled, grained finishes in our range: Agate Grey, Anthracite Grey, Anthracite Smooth Matt, Black Ash, Black Smooth Matt, Cedar Grey, Chartwell Green, Claystone, Cream, Golden Oak, Grey 004, Grey Aluminium, Honey Oak Super Matt, Irish Oak, Nut Tree, Pepper Oak, Rosewood, Slate Grey or Yakisugu (external frame colour only, inside must be smooth White), manufactured by Coral only & where goods are installed within 12 weeks of order date.
  4. The “Free Upgrade To Triple Glazing offer” cannot be applied to conservatory frames.
  5. The “Free Upgrade To Triple Glazing offer” does not apply to Smooth White uPVC or White grained uPVC casement windows.
  6. The “Free Upgrade To Triple Glazing offer” is an upgrade to our “Standard Triple Glazed Range”, it does not include our CL3 Triple Glazed Range.
  7. The “Free Upgrade To Triple Glazing offer” does not apply to uPVC flush sash casement windows, uPVC doors, composite doors, inline patio doors, Inox doors, Rock Doors, uPVC bi-folding doors, aluminium bi-folding doors, conservatory roofs or V/S windows.
  8. The “Free Upgrade To Triple Glazing offer” only applies to tilt & turn windows &/or French doors which qualify for the Up to 50% Discount on Selected Items offer detailed above.
  9. The “Free Upgrade To Triple Glazing offer” cannot be used in conjunction with the “50% Off On Selected Items Offer” unless the frames are tilt & turn windows &/or French doors which qualify for the Up to 50% Discount on Selected Items offer detailed above.
  10. There is no minimum order value to qualify for the “Free Upgrade To Triple Glazing offer”.

 

Free Conservatory Roof Glass Upgrade Terms and Conditions:

  1. The “Free Conservatory Roof Glass Upgrade offer” is available on qualifying orders placed between 01.09.2026 & 30.09.2026.
  2. “Free Conservatory Roof Glass Upgrade offer” must be stated in writing on the contract at point of sale.  Coral cannot be held responsible for claims placed after this time.
  3. The “Free Conservatory Roof Glass Upgrade offer” can only be applied to orders containing Coral Premium Roofs.
  4. The “Free Conservatory Roof Glass Upgrade offer” can be applied to the following: –
  • Ambi-Blue Self-Cleaning (1.2 uValue) can be upgraded to Ambi-Sunshade Blue Self-Cleaning (1.0 or 1.2 uValue).
  • Ambi-Blue Self-Cleaning (2.7 uValue) can be upgraded to Ambi-Sunshade Blue Self-Cleaning (2.7 uValue).
  • Ambi-Neutral Self-Cleaning (1.2 uValue) can be upgraded to Ambi-Aqua Self-Cleaning (1.0 or 1.2 uValue).
  • Ambi-Neutral Self-Cleaning (2.7 uValue) can be upgraded to Ambi-Aqua Self-Cleaning (2.7 uValue).
  • Ambi-Blue Self-Cleaning or Ambi-Neutral Self-Cleaning (1.2 uValue) can be upgraded to Ambi-Ultra Self-Cleaning (1.0 or 1.2 uValue).

 

Lowest Price Guarantee terms and conditions:

Our price promise has held Coral in good stead with our customers for over 35 years. We will not be beaten on price (please refer to terms and conditions below for further details when comparing to other quotes from other companies), they must have:

  1. The specification of the product must be fully sculptured 70mm profile.
  2. The styles and sizes must be detailed on a letter headed quotation.
  3. Conservatory frames – windows and doors should be of the same quantity, styles and design specification.
  4. Conservatory roofs – must be of same design specification.  “Tiled” conservatory roofs must be Ultraroof.
  5. Warranties for each of the products must either be the same of better.
  6. Have an Insurance Backed Guarantee (where work is covered by FENSA).
  7. Have a BSI kitemark for survey and installation.
  8. Be FENSA regulated.
  9. Manufacture their own products.

It is important to bear in mind that Coral Windows and Conservatories have been in business with continuous trading for over 35 years and we do not take a deposit or stage payments and only ask for payment when the goods are installed. This gives you, our customers 100% peace of mind.

Our CL3 Triple Glazed Range and other triple glazed windows are subject to size restrictions and style limitations due to the weight of the glass – see your representative for details. The maximum size for any triple glazed glass unit is 1.7m2 due to health & safety reasons. Where a required unit size is larger, an A-rated double-glazed unit will be supplied and installed.

“Self-cleaning” glass is not a ‘100% maintenance-free’ product but does offer a reduced need for manual cleaning.

 

*New windows from Coral could save our customers hundreds of pounds on their heating bills*

You can check both your potential savings on heating costs and your CO2 savings by entering a few simple details into our energy calculator which can be found on our website https://www.coralwindows.co.uk

As an example, a typical customer (living in a semi-detached house which has wooden single glazed windows and mains gas heating) could save approx. £911 on their heating bill over the course of the first 12 months after they had new double-glazed windows installed by Coral Windows (information correct as at 13/10/2023).  Potential savings will vary depending on the information entered into the energy calculator.  

Customer Complaints Policy & Process

Coral Windows — handling complaints professionally and in a timely manner

It is in the interests of our customers and our business that Coral Windows handles customer complaints in a professional and timely manner. This policy sets out our Service/Product customer complaints handling procedure.

Policy Statement

  • This Policy aims to maximize opportunities to gain feedback from our customers and provide customers access to a clear and efficient complaints process.
  • This policy applies to all Group partner organisations.
  • The organisation will act in a timely manner remaining objective and impartial when considering and dealing with complaints. It will do so fairly and treat each complaint in confidence.
  • The organisation's definition of a complaint is "any expression of dissatisfaction, which requires a response, about the organisation's action or lack of action or about the standard of a service, whether the service provided by the organisation itself or a person or body acting on its behalf".
  • The organisation also recognises that 'expressions of dissatisfaction' can be resolved at the first point of contact and therefore do not go through the complaints process. These are known as 'Stage 0' complaints and may be recorded for information and monitoring.

Availability of this policy

This policy will be made available to any customer on request. It will ensure we are listening and actively responding to customer needs and demands. We shall use this feedback to provide vital learning opportunities in our drive for continuous improvement and service excellence.

1. How may customers register their complaint?

In person Coral Windows, Coral Mill, Halifax Road, Bradford BD6 2DN
Telephone 01274 698000
In writing To the company at the above address
Email service@coralwindows.co.uk

2. Who will handle the complaint?

This Policy and associated procedures aim to ensure that customers are kept informed throughout the stages outlined below. The three complaint stages are:

Stage 1 Dealt with at Officer / Team Manager level
Stage 2 Dealt with at Senior Manager level
Stage 3 Review / Appeal at Director level

3. What happens if my complaint cannot be resolved immediately?

Coral Windows will acknowledge all complaints within five calendar days and seek to resolve issues within four calendar weeks. However, if the complaint will take longer to resolve, the customer will be kept informed throughout on progress and an expected timescale for conclusion.

4. Coral Windows' final offer to resolve your complaint

At any stage during this process when we believe we have reached a satisfactory conclusion we shall confirm this in writing. If we have failed to arrive at a satisfactory conclusion of your complaint, we shall write with our final intentions to resolve the matter.

At this stage, we will explain options available to you, which include referring your complaint to West Yorkshire Trading Standards. Customers have the option to contact them for dispute resolution by referring to: https://www.wyjs.org.uk/adr/

environment agency logo femnsa checkatrade logo which trusted trader logo bsi cpa trustmarl

Stay in touch

Enter your email address to receive updates on our latest collections, trends and exclusive offers.

Ready to start your project?

Get A Quote

Or chat with our experts?

Sales enquiries

 0800 669 955

General enquiries

 0800 058 1777

Aftercare enquiries

 0800 058 1778

SmartFrame enquires

 0800 181 4101

© 2026 Coral Windows All rights reserved

Company Reg Number: 2562447

Made by ICAAL

Request a Free Quote

Book a Free Appointment

Request a Callback