Fitted as standard to your new windows and doors is a smart sensor with 24/7 monitoring. When paired with the smart hub, the frame sensor(s) provides instant alerts when the window or door has been opened or closed. With built-in tamper vibration protection, any unusual behaviour will also send an instant alert, and trigger the alarm* alerting you of a potential problem. When leaving your property, the sensor will also send a useful reminder* to close any open window(s) or door(s). The smart system connects directly to your home internet and is set up and controlled via a smartphone.

SmartHub Features

- Versatile smart technology for complete home protection
- Access the hub from anywhere you have broadband or mobile data with the easy-to-use Coral Smart Home App
- No complicated set up, just easy, intuitive functionality controlled via a smartphone
- Use with Coral SmartHome range
- Two-way wireless communication with sensors
- Easy to pair, simply scan the unique QR code to add any accessory
- Pair up to 96 accessories
- Dual path cloud based smart system with over-the-air updates
- Connects directly to your router, not dependent on WiFi signal

Window Sensor Features

- Discreet smart technology for built-in window protection
- A wireless integrated window sensor that sits within the profile of a window, hidden from view within the safety of the eurogroove
- When paired with the Smart Hub provides:
- An instant alert should unusual behaviour be detected, such as vibration or attack
- Useful reminders if the window has been left open, upon leaving the property when an alarm is set
- Notifications when a window / door has been opened or closed
- Status check if the window / door is open or closed
- Two-way wireless communication with the Smart Hub
- No complicated set up or separate apps, just easy, intuitive functionality controlled via a
smartphone
- Easy to pair to a Smart Hub, simply scan the unique QR code to add
- Fitted with long life batteries, that are easily changed when notified
- Available in white or black to suit most profiles

Finance Offers

Interest Free Credit- 0% APR

0% APR Representative

Monthly payments over 24 months.

No interest payable.

No fees and no deposit, however 50% of the order value will be payable on completion of works.

Interest-free credit is not available on any type of conservatory, orangery, extension or roofline.

Interest-free credit is subject to a minimum order value of £9,900 for 24 months.

REQUEST QUOTE

SHOW LESS

Flexible Monthly Payments- 11.9% APR

11.9% APR Representative

Simple & easy way to spread the cost over 60, 120 or 168 months.

Option to make additional payments at any time, which could reduce the term of the loan & the total interest payable.

No fees and no deposit.

Minimum order value £750 for 60 or 120 months. Minimum order value £7,500 for 168 months.

REPRESENTATIVE EXAMPLE: Cash price £12,000; No deposit £0; Amount of credit £12,000; 11.9% APR Representative; Rate of interest 11.9% p.a fixed. 120 monthly payments of £167.29; Total repayable £20074.80. Credit is subject to status and affordability.

REQUEST QUOTE

SHOW LESS

Filter FAQs

What is the Smart Hub?

The Smart Hub allows the sensor to talk to your smartphone via your router. Connects directly to your router, is not dependent on WiFi signal and the embedded 4G roaming SIM back-up, automatically connects to strongest network signal. Full SIM functionality is available by simply activating a cover plan via the app. All accessories talk to the smart hub via 868MHz only and does not use or require a WiFi internet connection.

The Smart Hub also allows you to connect to the Coral Smart Home range of products, to which we intend to continue to add.

What sort of testing has the Smart Hub been subjected to? How well has this been tested? What process has it gone through?

Coral prides itself on ensuring that all our smart security products are subjected to our rigorous testing procedures. This includes in house testing as well as those conducted by our trusted partners and independent external testing by certified regulatory bodies.

To maintain the BSI IOT Kitemark, the hub is audited once a year, to ensure that the security of the hub is maintained, including the encryption of data.

How does it all work – is it all smart technology?

The smart hub works together with compatible sensors to monitor and protect your home. It is simple to set up, just download the free app, connect the hub to your router – pair the accessories and you’re protected.

How is the Smart Hub powered?

The smart hub has a 12v DC mains power supply included.

Do I need WiFi to use the Smart Hub?

The Smart Hub connects directly to your internet router via an ethernet cable. This provides the most secure connection. The hub cannot connect to the internet via WiFi.

Your smartphone will need an internet connection, via WiFi or data, to enable the smart hub to communicate with our platform, when you are using the Coral Smart Home app.

What strength of internet will I need?

For the initial set up of the Coral Smart Home app, we recommend a minimum upload speed of 1 Mb/s.

What activity is stored by the hub?

Usage data is stored on a rolling 30 days basis. This will detail, when the hub was fully armed, part armed and disarmed, detailing which device carried out this action. You will also be able to see which sensor activated the alarm in the event of an alarm trigger.

System/ Coral Smart Home App/ Cloud Platform

When my window is on night vent, will it register as open or closed on the app?

Your window will show as closed on the night vent setting.

Can I control who has access?

Yes, within the Coral Smart Home App, there are different levels of account access that allow certain privileges – Admin user, Family user and Guest user.

As an admin user, you have complete control to set up, change and remove any users at any time. Within each Family and Guest user profile, the Admin user defines the required access level:

Does it integrate with other smart home devices?

At the moment, the Smart Hub will work with the Coral Smart Home app and can be integrated with the ERA Protect Alarm and Cameras. As technology converges to a common communication system, we will investigate and introduce solutions, allowing communication with other smart home devices.

Can I connect it to my existing home alarm system?

The Smart Hub will integrate with the ERA Protect alarm system. It is not possible for it work with other alarm systems.

Is it possible that the Coral Smart Home app could be hacked?

The app has been through rigorous independent testing to certify the safety of the data, its security, and the functionality. Such testing is ongoing to ensure the product adheres to the required standards even as technology evolves.

We cannot prevent anyone from attempting to hack the product, however, we have sophisticated verification and authentication methods which would inhibit any potential threats.

Does the Coral Smart Home app work with Apple and Android phones? What sort of phone do I need?

Yes, the Coral Smart Home app can be downloaded from the Apple Store or Google Play. We support the Coral Smart Home app, on Android and Apple devices using the current version of the operating system, and the previous version. Please check with your smartphone provider for details on their operating system versions.

Is my data secure?

All data we store is encrypted. We have a compliant platform hosted on a UK data server.

All our systems have been through rigorous independent testing to certify the safety of the data, its security, and its functionality. Such testing is ongoing to ensure the product adheres to the required standards even as technology evolves.

Can the app be hacked – will it reveal my address?

Some individuals and groups will attempt to obtain data. However, we have sophisticated verification and authentication methods which would inhibit any potential threats.

Where do I get the app?

The Coral Smart Home app can be downloaded for free from the Apple App Store or Google Play.

Customer Support/ General

I have a question, who can I speak to and when?

Our customer support team are available Monday – Friday from 9 am – 5 pm and Saturday from 12pm – 5pm excluding English Bank Holidays. Give our team a call on 0800 1814 101.

I have lost my user guide – what do I do?

Please visit www.coralwindows.co.uk/coral-smartframe/ for the latest downloads, videos, and information. Or give our team a call on 0800 1814 101.

What happens if I move house?

If you move house, please ensure that you pass your user guide etc to the new homeowner. You will need to take your Home Hub as your account is linked directly to you, the new home owner will need to purchase their own hub to register and connect their sensors or other Coral Smart Home products. Please refer to your user guide or contact our team on 0800 1814 101 for help.

Fingerprint Technology

If the fingerprint stops working will that jam/stop the cylinder/lock working?

If there are 12 consecutive failed fingerprint attempts by a user or users, to open the door, then the fingerprint sensor will be disabled. Once disabled, the fingerprint sensor on the handle will remain unresponsive to touch until unlocked. You will need to use the Coral Smart Home app to unlock the fingerprint sensor, the admin or authorised family user will need to verify (with two-factor authentication) that an authorised user is trying to unlock the door.
If you are unable to use the fingerprint sensor for any reason, you can still use other entry methods to open the door. There is also the manual key override, which can be used at any time.
For security reasons, if the handle enters fail-safe mode, the handle will be locked in the closed position until a verified entry method is used. This protects against power failure when you are away from the door for an extended period (for example when you are on holiday). The manual key override should be used in this instance to unlock the door.

Is my fingerprint saved in the cloud?

No, each registered fingerprint is saved within the handle itself, and the data is encrypted.

How many fingerprints can be stored?

Up to 50 standard fingerprints can be stored. If you are using enhanced fingerprints, each profile uses two storage slots and therefore the overall number of fingerprints you can store is reduced. For example, if all users are utilising enhanced fingerprints, then the total number of fingerprints that can be stored is reduced to 25 in total.

Can you set up multiple fingerprints for one person or use a thumbprint?

Yes, within the 50 fingerprint limit (see the previous answer above regarding the number of fingerprints) you can have multiple fingerprints per user. You can register either a finger or a thumbprint.

If I cut my finger or my hands are wet/dirty, will it still work?

This will depend on the severity of the cut. As the sensor uses 3D profiling smart technology, if it can recognise enough of the fingerprint profile that was created, your handle will recognise your fingerprint. We would recommend setting up a couple of fingerprints per user to give an alternative option, should it be required.
As with a cut finger, it depends on how wet or dirty your finger is. If the finger is not recognised, give the fingerprint sensor a quick wipe, and try again.

Will it work if the sensor is wet?

Yes, the sensor is waterproof to IP66 standard, and has a sophisticated coating to prevent water from settling on the sensor.

Does the fingerprint sensor work if the fingerprint is not attached to a person?

No, the fingerprint sensor identifies a fingerprint profile using technology that won’t work unless there is a blood supply, heat, and moisture present.

System/ Coral Smart Home App/ Cloud Platform

Can you have more than 1 admin user? How many Guest/Family users can be added?

The individual who adds the handle to the account becomes the admin user. There is currently no limit on the number of Guest or Family users that can be added.

How do I send virtual/ digital ekeys?

Please do the following:

Open the Smart Home App (iOS or Android). Open “Account Settings” in the Smart Home Menu
In the “User Detail” section, select “Guest User” and click on the “+”
Select the type of account/ user you wish to create – Guest or Family and complete their details
In the share section at the bottom, you can choose the functions you wish to share by selecting/ deselecting the options
Once you have defined the users’ access level (e.g. specified dates/ times etc.), click “Save”
You will then receive a notification that the Guest Invitation has been sent. The Guest user you have created will be added to the Guest User List in your App.
The invited users will then be sent an email.

If I send someone a virtual/digital ekey, do they need the app?

Yes, a guest/family user will need to download the Smart Home app to be able to use a virtual ekey.

Will it tell me if someone whose fingerprint isn’t registered tries to access it?

Yes, you can download data from the handle, which will indicate if an unrecognised fingerprint was used.

Does the Smart Home app work with Apple and Android phones? What sort of phone do I need?

Yes, the Smart Home app can be downloaded from the Apple Store or Google Play. We support the Smart Home app, on Android and Apple devices using the current version of the operating system, and the previous version. Please check with your smartphone provider for details on their operating system versions.

Can the app be hacked – will it reveal my address?

Some individuals and groups will attempt to obtain data. However, we have sophisticated multi-level security verification and authentication across all entry methods which would inhibit any potential threats. We have received the BSI IoT Kitemark, and have developers who are constantly monitoring our systems, to ensure the data is secure.

Where do I get the app?

The Smart Home app can be downloaded for free from the Apple App Store or Google Play.

How many users can have access to the key/lock at the same time?

One person at a time can have an active connection from a smartphone to the handle.

Can you put a child lock on the app?

This would depend on the functionality of your specific smartphone.

Geolocation / Bluetooth Technology

What is Geolocation?

Geolocation allows you to use the location of your smartphone to auto-unlock the door as you approach the property. Within the range, a trusted digital ekey allows access to the property without taking the smartphone out of a pocket. Sophisticated technology ensures that when at home, the door cannot be unlocked by someone else when you are within range.

When setting up Geolocation for the first time, we recommend standing close to the door to get the precise location for auto-unlock.

To use Geolocation, do I need my app open in the background?

Yes, to use this entry method, your Coral Smart Home app must always stay open in the background. If you close the app, you will receive a notification that services to the handle have stopped and request you reopen the app. Please ensure that you change location access in your Coral Smart Home App to “Always” (without this setting, geolocation will not function).

How many user accounts can use Geolocation?

The maximum number of accounts using Geolocation is 10.

Voice Unlock

Does this work with Android?

No, the voice unlock function is only currently available for use with Siri on iOS.

Customer Support

I have a question, who can I speak to and when?

Our customer support team are available Monday – Friday from 9 am – 5 pm and Saturday from 12pm – 5pm. Give our team a call on 0800 1814 101.

If I’m broken into, would I need a specialist locksmith, or could anyone fix it in the short term?

Depending on your insurance policy, you may need to contact them first, to make your home safe. We would then advise you to contact your door installer for advice or your insurance company may have a process in place for such policy claims. The Master Locksmith Association (MLA) have a searchable database of their approved locksmiths in your area.

General

I’ve lost my user guide – what do I do?

Please visit coralwindows.co.uk/coral-smartframe for the latest downloads, videos, and information. Or give our team a call on 0800 1814 101.

What happens if I move house?

If you move house, please ensure that you pass your physical keys, user guide etc to the new homeowner. You will need to decommission, reset the device, and delete the Smart Home app account, to enable the new owner to register the product. Please refer to your user guide or contact our team on 0800 1814 101 for help.

The Coral SmartFrame has arrived

Coral SmartFrame

DISCREET SMART TECHNOLOGY WITH BUILT-IN PROTECTION

Dual path cloud based smart system with over-the-air updates.

Connects directly to your router, not dependent on WiFi signal

App controlled from anywhere, anytime

Coral SmartFrame And Era

SmartHub Features

Window Sensor Features

View Our Brochure

Finance Offers

Interest Free Credit- 0% APR

Flexible Monthly Payments- 11.9% APR

Coral SmartFrame Yorkshire

Request a Free Quote

Book a Free Appointment

Request a Callback

Request A Free Quote

Book A Free Appointment

Request A Callback

Why Choose Coral Windows?

Filter FAQs

What is the Smart Hub?

System/ Coral Smart Home App/ Cloud Platform

Customer Support/ General

Fingerprint Technology

System/ Coral Smart Home App/ Cloud Platform

Geolocation / Bluetooth Technology

Voice Unlock

Customer Support

General

Book a Free Appointment

Request a Free Quote

Request a Callback

Your privacy is important to us!

Cookie Preferences

Necessary

Functional

Analytics

Advertisements

Other

The Coral SmartFrame has arrived

Coral SmartFrame

DISCREET SMART TECHNOLOGY WITH BUILT-IN PROTECTION

Dual path cloud based smart system with over-the-air updates.

Connects directly to your router, not dependent on WiFi signal

App controlled from anywhere, anytime

Coral SmartFrame And Era

SmartHub Features

Window Sensor Features

View Our Brochure

Finance Offers

Interest Free Credit- 0% APR

Flexible Monthly Payments- 11.9% APR

Coral SmartFrame Yorkshire

Request a Free Quote

Book a Free Appointment

Request a Callback

Request A Free Quote

Book A Free Appointment

Request A Callback

Why Choose Coral Windows?

Filter FAQs

What is the Smart Hub?

System/ Coral Smart Home App/ Cloud Platform

Customer Support/ General

Fingerprint Technology

System/ Coral Smart Home App/ Cloud Platform

Geolocation / Bluetooth Technology

Voice Unlock

Customer Support

General

Book a Free Appointment

Request a Free Quote

Request a Callback