The Coral SmartFrame has arrived

Your window will show as closed on the night vent setting.

Yes, within the Coral Smart Home App, there are different levels of account access that allow certain privileges – Admin user, Family user and Guest user.

As an admin user, you have complete control to set up, change and remove any users at any time. Within each Family and Guest user profile, the Admin user defines the required access level.

At the moment, the Smart Hub will work with the Coral Smart Home app and can be integrated with the ERA Protect Alarm and Cameras. As technology converges to a common communication system, we will investigate and introduce solutions, allowing communication with other smart home devices.

The Smart Hub will integrate with the ERA Protect alarm system. It is not possible for it work with other alarm systems.

The app has been through rigorous independent testing to certify the safety of the data, its security, and the functionality. Such testing is ongoing to ensure the product adheres to the required standards even as technology evolves.

We cannot prevent anyone from attempting to hack the product, however, we have sophisticated verification and authentication methods which would inhibit any potential threats.

Yes, the Coral Smart Home app can be downloaded from the Apple Store or Google Play. We support the Coral Smart Home app, on Android and Apple devices using the current version of the operating system, and the previous version. Please check with your smartphone provider for details on their operating system versions.

All data we store is encrypted. We have a compliant platform hosted on a UK data server.

All our systems have been through rigorous independent testing to certify the safety of the data, its security, and its functionality.

The Coral Smart Home app can be downloaded for free from the Apple App Store or Google Play.

The individual who adds the handle to the account becomes the admin user. There is currently no limit on the number of Guest or Family users that can be added.

Please do the following:

• Open the Smart Home App (iOS or Android). Open “Account Settings” in the Smart Home Menu
• In the “User Detail” section, select “Guest User” and click on the “+”
• Select the type of account/user you wish to create – Guest or Family and complete their details
• In the share section at the bottom, you can choose the functions you wish to share by selecting/deselecting the options
• Once you have defined the users’ access level (e.g. specified dates/times etc.), click “Save”
• You will then receive a notification that the Guest Invitation has been sent.
• The invited users will then be sent an email.

Yes, a guest/family user will need to download the Smart Home app to be able to use a virtual ekey.

Yes, you can download data from the handle, which will indicate if an unrecognised fingerprint was used.

If there are 12 consecutive failed fingerprint attempts by a user or users, to open the door, then the fingerprint sensor will be disabled. Once disabled, the fingerprint sensor on the handle will remain unresponsive to touch until unlocked. You will need to use the Coral Smart Home app to unlock the fingerprint sensor, the admin user will need to verify (with two-factor authentication) that an authorised user is trying to unlock the door.

One person at a time can have an active connection from a smartphone to the handle.

This would depend on the functionality of your specific smartphone.

If there are 12 consecutive failed fingerprint attempts by a user or users, to open the door, then the fingerprint sensor will be disabled. Once disabled, the fingerprint sensor on the handle will remain unresponsive to touch until unlocked. You will need to use the Coral Smart Home app to unlock the fingerprint sensor, the admin or authorised family user will need to verify (with two-factor authentication) that an authorised user is trying to unlock the door.

If you are unable to use the fingerprint sensor for any reason, you can still use other entry methods to open the door. There is also the manual key override, which can be used at any time.

For security reasons, if the handle enters fail-safe mode, the handle will be locked in the closed position until a verified entry method is used. This protects against power failure when you are away from the door for an extended period (for example when you are on holiday). The manual key override should be used in this instance to unlock the door.

No, each registered fingerprint is saved within the handle itself, and the data is encrypted.

Up to 50 standard fingerprints can be stored. If you are using enhanced fingerprints, each profile uses two storage slots and therefore the overall number of fingerprints you can store is reduced. For example, if all users are utilising enhanced fingerprints, then the total number of fingerprints that can be stored is reduced to 25 in total.

Yes, within the 50 fingerprint limit you can have multiple fingerprints per user. You can register either a finger or a thumbprint.

This will depend on the severity of the cut. As the sensor uses 3D profiling smart technology, if it can recognise enough of the fingerprint profile that was created, your handle will recognise your fingerprint. We would recommend setting up a couple of fingerprints per user to give an alternative option, should it be required.

As with a cut finger, it depends on how wet or dirty your finger is. If the finger is not recognised, give the fingerprint sensor a quick wipe, and try again.

Yes, the sensor is waterproof to IP66 standard, and has a sophisticated coating to prevent water from settling on the sensor.

No, the fingerprint sensor identifies a fingerprint profile using technology that won’t work unless there is a blood supply, heat, and moisture present.

Geolocation allows you to use the location of your smartphone to auto-unlock the door as you approach the property. Within the range, a trusted digital ekey allows access to the property without taking the smartphone out of a pocket. Sophisticated technology ensures that when at home, the door cannot be unlocked by someone else when you are within range.

When setting up Geolocation for the first time, we recommend standing close to the door to get the precise location for auto-unlock.

Yes, to use this entry method, your Coral Smart Home app must always stay open in the background. If you close the app, you will receive a notification that services to the handle have stopped and request you reopen the app. Please ensure that you change location access in your Coral Smart Home App to “Always” (without this setting, geolocation will not function).

The maximum number of accounts using Geolocation is 10.

No, the voice unlock function is only currently available for use with Siri on iOS.

Our customer support team are available Monday – Friday from 9 am – 5 pm and Saturday from 12pm – 5pm excluding English Bank Holidays. Give our team a call on 0800 1814 101.

Depending on your insurance policy, you may need to contact them first, to make your home safe. We would then advise you to contact your door installer for advice or your insurance company may have a process in place for such policy claims. The Master Locksmith Association (MLA) have a searchable database of their approved locksmiths in your area.

Please visit coralwindows.co.uk/coral-smartframe for the latest downloads, videos, and information. Or give our team a call on 0800 1814 101.

If you move house, please ensure that you pass your physical keys, user guide etc to the new homeowner. You will need to decommission, reset the device, and delete the Smart Home app account, to enable the new owner to register the product. Please refer to your user guide or contact our team on 0800 1814 101 for help.